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At Our Lady Queen of Peace, we endeavour to work in partnership with parents/carers and the wider community whilst continually striving to improve our academic and pastoral provision for students. We work hard to do our best for all our pupils/students. We accept there may be ways in which we can further improve our offer and will deal with concerns in a manner that is fair, open and without prejudice.
We would like parents/carers to tell us about their worries, concerns or complaints as soon as possible. It is much easier for the school to sort out a recent problem than something that happened some time ago.
Raising Concerns
The majority of concerns can be dealt with and resolved without resorting to the formal complaint procedure.
Where you have a concern about any aspect of the school or your child’s education or wellbeing, the first step is to raise this with your child’s form tutor or relevant subject teacher by:
- Phone 01695 725635
- Email mail@olqp.lancs.sch.uk
- Making an appointment to attend school in person.
All concerns will be dealt with confidentially, although the staff member may need to take notes if they feel that the matter may need to be taken further or it may arise again in the future. The notes will be used as evidence if further investigation was required, or if the concern became a formal complaint.
Safeguarding
Wherever a complaint indicates that a child’s wellbeing or safety is at risk, the school is under a duty to report this immediately to the local authority. Any action taken will be in accordance with the school’s safeguarding policy.
Social Media
In order for complaints to be resolved as quickly and fairly as possible, Our Lady Queen of Peace requests that complainants do not discuss complaints publicly via social media such as Facebook and Twitter. Complaints will be dealt with confidentially for those involved, and we expect complainants to observe confidentiality too.
Complaints Policy
Where concerns have not been resolved by initial contact with the relevant staff in school, please refer to the following links below for the next steps: